TECH ACADEMY MODULE5 min readBeginner
Messaging Customers Safely
Use the built-in inbox for enquiries, quotes and job updates, and know how to escalate a problem without leaving the platform.
Key Field Takeaways
- Keep job discussions in the in-app inbox so you have a dated record.
- Never share bank details in a message; use the platform's payment and billing tools.
- Save the replies you write most often so you can answer faster.
# Messaging Customers Safely
Every enquiry, quote and update can live in one place. Keeping it there protects both you and the customer.
Step 1 — Why keep it on-platform
Messages in your MiniJobs inbox are timestamped and attached to the job. If a disagreement ever arises, you both have the same record to refer to.
Step 2 — What never belongs in a message
- Bank account numbers or card details.
- Copies of ID documents.
- Links asking you to install unknown software.
Step 3 — Faster replies
Save the answers you write most — travel time, diagnostic fees, what to have ready — so you can drop them in and adapt.