Earning Reviews & Using Your Right of Reply
How verified reviews are collected after a completed job, how to build your score, and how to respond politely to a review you disagree with.
Key Field Takeaways
- Reviews can only be left after a completed, on-platform job, so they are genuine.
- A calm, factual reply to a critical review often does more good than a perfect score.
- Verification badges are earned from completed work and checks, never bought.
# Earning Reviews & Using Your Right of Reply
Verified reviews are the fastest way for a new technician to win trust. They are tied to real bookings, so customers know they are not anonymous rumour.
Step 1 — How reviews are collected
After a job is marked complete, the customer is invited to rate the work. The review is published with the job's context, not just a star count.
Step 2 — Building your score honestly
Turn up when you said you would, explain the fault in plain language, and confirm the price before you start. Those three habits produce good reviews on their own.
Step 3 — If you disagree with a review
You have a right of reply. Keep it factual and short: what was agreed, what was done, and what you offered to resolve it. Never argue with the customer in public.