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TECH ACADEMY MODULE6 min readIntermediate

Disputes & Emergency (SOS) Jobs

What to do when a job goes wrong, how the dispute process works, and how to handle an urgent SOS request.

Key Field Takeaways

  • Raise a dispute from the job page and keep all evidence in the job thread.
  • SOS jobs are time-critical: confirm you can reach the site before accepting.
  • Never resolve a dispute by taking payment off-platform.

# Disputes & Emergency (SOS) Jobs

Most jobs end smoothly. Knowing the process for the exceptions keeps them from becoming costly.

Step 1 — If a job goes wrong

Try to sort it out in the message thread first. If you cannot, open a dispute from the job page and set out what was agreed and what happened. Support can see the same job record you can, so facts matter more than volume.

Step 2 — Emergency (SOS) requests

An SOS job is flagged as urgent. Before you accept, check that you can realistically reach the site in the stated window — a late SOS arrival is worse than a declined one.

Step 3 — Ground rules

  • Keep the payment on the platform; an off-platform settlement removes your protection.
  • Photograph the state of the equipment before you start on any disputed job.
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